Thank you for shopping with Nature Nap. We appreciate your trust in our curated wellness products. If you’re not fully satisfied with your purchase, we’re here to help.

What Our Return Policy Covers

Our return and replacement policy applies to physical wellness products purchased directly from https://naturenap.com. We offer a 30-day coverage window for items that are:

  • Unused and in original condition
  • Purchased within the last 30 days
  • Returned with original packaging intact

If the above conditions are met, you may return the product for a full refund or request a replacement.

What Qualifies for Replacement?

We replace items that are defective or damaged due to:

  • Manufacturing flaws
  • Packaging issues
  • Problems during shipment

The item must show signs of damage under normal use. Claims must be made within 30 days of the original delivery date.

How to Start a Return

Before returning any item, you must request a Return Authorization from our support team.

📩 Contact us at support@naturenap.com with:

  • Your order number
  • The item(s) you wish to return
  • A brief explanation of the issue
  • Clear photos (if the product is damaged)

Once approved, we’ll provide return instructions and the appropriate return address.

Where to Send Returns

After receiving return approval, send the item to the address provided by our support team. Unauthorized returns may not be accepted or processed.

Timeframe for Coverage

Nature Nap provides a 30-day return window beginning from the original date of delivery.

If we issue a replacement item, that product is covered under the same 30-day replacement period starting from the replacement delivery date.

What Is Not Covered

Returns and replacements are not eligible for items that:

  • Show signs of use or tampering
  • Were damaged by improper care or misuse
  • Were altered or had labels removed
  • Were affected by weather, fire, flooding, or natural disasters
  • Were part of a clearance, sale, or final-stock promotion

Shipping Costs & Responsibility

Customers are responsible for:

  • Shipping charges related to returns
  • Risk of item loss or damage during return transit

Shipping fees are non-refundable, unless the item is defective or damaged during delivery.

Refund Processing Time

Once we receive your return, we will inspect it and notify you via email. If approved, a refund will be issued to your original payment method within 7–10 business days.

Warranty Disclaimer

This return policy is subject to applicable consumer protection laws in the state of Florida. Any implied warranties are limited to the same 30-day period unless extended by state law.

Nature Nap is not responsible for incidental or consequential damages, unless required by law.

Need Help?

If you received a damaged item or have questions about our return or warranty policy, please contact:

📧 support@naturenap.com

We’re here to make sure your experience with Nature Nap is smooth, transparent, and worry-free.