Thank you for shopping with Nature Nap. We truly appreciate your trust in our curated wellness products. If you’re not completely satisfied with your purchase, we’re here to assist you.

What Our Refund Policy Covers

Our refund policy applies to physical wellness products purchased directly from https://naturenap.com. We offer a 30-day coverage window for items that are:

  • Unused and in original condition.
  • Purchased within the last 30 days.
  • Returned with the original packaging intact.

If the conditions above are met, you can request a full refund or a replacement for your product.

What Qualifies for Replacement?

We replace items that are defective or damaged due to:

  • Manufacturing flaws.
  • Packaging issues.
  • Problems during shipment.

The item must show signs of damage under normal use. Claims for defective or damaged items must be made within 30 days from the original delivery date.

How to Start a Return

Before returning any product, please request a Return Authorization (RA) from our support team by contacting us at:

📧 Email: support@naturenap.com

When requesting a return, please include the following details:

  • Your order number.
  • The item(s) you wish to return.
  • A brief explanation of the issue.
  • Clear photos (if the product is damaged).

Once your return request is approved, we will provide you with return instructions and the appropriate return address.

Where to Send Returns

After receiving your return approval, send the item to the address provided by our support team. Unauthorized returns may not be accepted or processed.

Timeframe for Coverage

  • Return Window: Nature Nap provides a 30-day return window, beginning from the original delivery date.
  • If we issue a replacement item, the product will be covered under the same 30-day period starting from the replacement delivery date.

What Is Not Covered

Returns or replacements are not eligible for items that:

  • Show signs of use or tampering.
  • Were damaged by improper care or misuse.
  • Were altered or had labels removed.
  • Were affected by weather, fire, flooding, or natural disasters.
  • Were part of a clearance, sale, or final-stock promotion.

Shipping Costs & Responsibility

  • Return Shipping: Customers are responsible for return shipping charges unless the item is defective or damaged during delivery.
  • Risk of Loss: The customer is responsible for the risk of loss or damage during return transit.
  • Shipping Fees: Shipping costs are non-refundable, unless the item is defective or damaged during delivery.

Refund Processing Time

  • Once we receive your return, we will inspect the item and notify you via email.
  • If approved, a refund will be issued to your original payment method within 7–10 business days.

Warranty Disclaimer

  • This return policy is subject to applicable consumer protection laws in the state of Florida. Any implied warranties are limited to the same 30-day period, unless extended by state law.
  • Nature Nap is not responsible for incidental or consequential damages, unless required by law.

Need Help?

If you received a damaged item or have questions about our return or warranty policy, please contact:

Contact Information:

Phone: (954) 343-8798

Emailsupport@naturenap.com

Address: 4500 N State Rd 7, Ste 311, Lauderdale Lakes, FL 33319

We’re here to make sure your experience with Nature Nap is smooth, transparent, and worry-free.